About Tui Creek

Welcome...

Tui Creek Wood Products was established in 1998.

We make high quality timber products - made from sustainably sourced macrocarpa and oregon timbers. We operate from Warkworth and we supply customers throughout New Zealand and Australia.

Because we are online our store is always open.

About Us
Pricing & Payment Security
Orders & Shipping
Warranties & Returns
Terms & Conditions and Privacy

TERMS & CONDITIONS

1. General
The Terms & Conditions herein relate to the business of Tui Creek Wood Products Ltd, NZ Co. 1301969 (TCWP)

TCWP operates as an online seller of timber products.
TCWP will uphold its responsibilities as required by New Zealand Consumer Law.

If you have any queries regarding these Terms & Conditions, please feel free to contact us:
Tui Creek Wood Products Ltd
PO Box 503
Warkworth 0941
New Zealand
timber@tuicreek.co.nz

2. Governing Jurisdiction
These terms are governed in accordance with the laws of Auckland, New Zealand. All parties relying on these Terms and Conditions agree to submit to the laws of this jurisdiction.

3. Severance
Where any provision of these terms is deemed either void, unlawful or unenforceable, that provision may be severed from the rest without it effecting the standing of the remaining provisions.

4. Links to other websites
This website may contain links to other manufacturers websites. Any link is only for the purpose of supplementary product information on the basis of best endeavours to assist the customer. TCWP gives no warranty as to the accuracy or currency of such information provided by any third party.

5. Accuracy of information
All product information on this website is current at the time of publication, but remains subject to change without notice prior to sale. TCWP makes every effort to ensure that all information published is accurate, factual and complete. All visitors to this site must assume that any reliance of this information is at their own risk. Refer also 4.

6. Product availability
Products listed on this website are available ex stock, shipped from New Zealand. TCWP retains the right to either add, upgrade, change or discontinue any product on this website at any time without notice.  

7. Product Pricing
All pricing published includes Goods and Services Tax (GST) payable in New Zealand.
TCWP retains the right to adjust any prices published, at any time, without notice.

8. Delivery
Please refer to these Terms and Conditions outlined separately within the Delivery section.

9.  Proprietary Rights & Intellectual Property
TCWP holds proprietary rights to the design of most of the products that it sells. Where we operate as a reseller, TCWP has the authority to represent the products as it sees fit.  
Information contained on this site including supplementary information that is provided separately to customers on application remains proprietary to TCWP. This includes (but not limited to), technical specifications, designs, drawings, data sheets and images.

10. Limitation of Liability
Unless required by New Zealand law TCWP will not be held liable to the website viewer or any third party for any damage caused directly or indirectly as a result of the use of this website. 

11. Indemnity
You agree to indemnify and keep indemnified TCWP from any liability or damages incurred as a result of your use of this website.

12. Payment via PayPal and credit card security
Please refer to our these terms and conditions outlined separately within the Online Payment Security section.

14. Product Warranties and Returns
Please refer to our terms and conditions outlined separately within the Warranties & Returns section.  

WEBSITE SECURITY

15. This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.

When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.

PRIVACY POLICY

16. TCWP remains committed to the privacy of everyone who does business with us. Any information collected from customers by TCWP, including that completed via application forms, will be treated by TCWP as private and confidential and be managed with the at least the same degree of security and care that TCWP manages its own commercial information and would expect anyone else to manage our own information.

17. This information is collected in both hard and electronic format via the normal course of our business, including: general correspondence, requests for information, account applications, trading and transaction records, delivery/freight forwarding records and website analytics. 

18. Whilst TCWP retains information in the interests of sound record keeping (excludes credit card details), unless required by law or as requested by the person or entity that the information directly relates to, TCWP will never otherwise disclose, share or sell any information, personal or otherwise.

19. Whilst TCWP may add its customer details to a direct mail database, the customer will always be given a simple ‘opt out’ or 'unsubscribe' option to enable them to be quickly removed from such a list.