About Tui Creek

Welcome...

Tui Creek Wood Products was established in 1998.

We make high quality timber products - made from sustainably sourced Macrocarpa and Oregon timbers. We operate from Warkworth and we supply customers throughout New Zealand and Australia.

Because we are online our store is always open.

About Us
Pricing & Payment Security
Orders & Shipping

ORDER CONFIRMATION

Tui Creek Wood Products Ltd (TCWP) offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers will receive 2x separate notifications by email for their purchase: 
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification (including tracking information for shipments within NZ).

The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.

Correct address and contact number
It is the responsibility of the customer to ensure that their delivery address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.

SHIPPING

New Zealand shipments
All shipments are routed within New Zealand via either Courier Post, Fastway Couriers or TNT. Which courier we use is determined by the delivery address. All New Zealand shipments include a track and trace service.

Australia shipments
All shipments are routed to Australia via Aramex Logistics.
Some products require the shipping to be quoted once the delivery address is known.

Rates for combined shipments
We are happy to quote combined international shipping for multiple smaller purchases delivered to the same address. Email us to enquire, confirming the listing stock # and your delivery address. timber@tuicreek.co.nz

Pre-shipment quality checks 
All products are quality checked prior to despatch. The risk of damage or loss passes to the customer at the point the courier leaves the shipment at the customers specified delivery address.

Despatch and delivery ETA
All orders are normally loaded for despatch the same day as they are received.

Whilst TCWP requires that all freight companies that it uses expedites customer deliveries without undue delay and with proper care, they are independent providers to TCWP and their service is ultimately beyond our control. Whilst TCWP can provide customers a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.

Warranties & Returns
Terms & Conditions and Privacy