About Tui Creek


Tui Creek Wood Products was established in 1998.

We make high quality timber products - made from sustainably sourced Macrocarpa, Oregon and Eucalyptus timbers. We operate from Warkworth and we supply customers throughout New Zealand and Australia.

Because we are online our store is always open.

About Us
Pricing & Payment Security
Orders & Shipping


Tui Creek Wood Products Ltd (TCWP) offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers will receive two separate notifications by email for their purchase: 
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification (including tracking information for shipments within NZ).

The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.

Correct address and contact number
It is the responsibility of the customer to ensure that their delivery address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.


New Zealand shipments
All shipments are normally routed within New Zealand via either Courier Post, Fastway/Aramex or Titus Haulage.
Which service we use is determined by the package size and delivery address.
All shipments include a full track and trace service.

Australia shipments
All shipments are routed to Australia via Aramex Logistics and shipping is quoted once the customers delivery address is known.
COVID-19 UPDATE: All shipments now require additional AQIS inspection with AUD$165 fee payable per shipment.

Rates for combined shipments
We are happy to quote combined international shipping for multiple smaller purchases delivered to the same address.
Due to the packages size and weight there is no combined shipping rates on any chairs or tables or very large kitchen boards.
To enquire about combined shipping, just emails us with the listing SKU # and your delivery address. timber@tuicreek.co.nz

Pre-shipment quality checks 
All products are quality checked prior to despatch. The risk of damage or loss passes to the customer at the point the courier leaves the shipment at the customers specified delivery address.

Despatch and delivery ETA
All orders are normally loaded for despatch the same day as they are received.

Whilst TCWP requires that all freight companies that it uses expedites customer deliveries without undue delay and with proper care, they are independent providers to TCWP and their service is ultimately beyond our control. Whilst TCWP can provide customers a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.

Warranties & Returns
Terms & Conditions and Privacy