FOUNDED 1998
The business was originally established in 1998 in Christchurch, New Zealand. It was founded on the boutique sawmilling of old Macrocarpa shelter belt trees for construction and joinery timber. Despite initial success the business was closed in 2002 after a founding major shareholder encountered difficulties whilst the business was expanding into the Radiata pine export trade.
Photos of our founding days in this business can be viewed on our Facebook page.
RE-LAUNCHED 2005
The business was re-established in 2005 in Warkworth, in the beautiful winterless north. Whilst it was based on the original concept that was developed in Christchurch, critically the business was re-calibrated to stay out of the commodity based timber trade and focus only on unique, value added products.
TUI CREEK TODAY
Over 20 years since our founding we are a leading manufacturer of solid wood, non-Radiata Pine products sold throughout New Zealand and Australia.
The business is still based around boutique sawmilling of old Macrocarpa trees, although we have swapped the traditional bandsaws and planers for modern precision CNC milling and laser cutting machines.
DIGITAL MARKETING
One of the most significant developments in our history has been establishing the business in online digital marketing. This guarantees that our unique product range is quickly, effectively and consistently represented to the highest standard to all customers across New Zealand and Australia, all without the customer leaving their home.
No middle man, no zig zag, Tui Creek only markets its products through its own digital retail platforms.
We do not sell our products through traditional big box hardware/homeware stores because our products and quality is not geared to meet their lowest price market drivers, and in our experience large chain stores are ineffective at conveying our passion for the business.
OUR CUSTOMERS ARE OUR BEST SALES PEOPLE
Don't take our word for it. Our customers are our best salespeople and their feedback posted via the product listings speaks for itself. Maintaining this continuous positive customer feedback stream is a cornerstone of our business.
DOING BUSINESS IN A COVID-19 WORLD
When we first developed our online trading in 1999, the internet was in its infancy and eCommerce was largely unheard of. The prudence of our decision to establish ourselves digitally very early on has more recently been ratified by the difficult trading environment around COVID-19 that has seen even the largest hardware/homeware chains forced to close numerous stores.
OUR CUSTOMERS
Residential and commercial
Retail stores and outdoor markets
Hospitality cafes, restaurants, commercial kitchens
Accommodation motels, hotels, resorts
Promotional custom lasered promotional chef's blocks and boards
PROUDLY 100% NEW ZEALAND
Tui Creek has always been New Zealand headquartered, producing New Zealand made products with no imported component. Whilst we frequently come under pressure to manufacture offshore - genuine New Zealand made remains one of our cornerstone points of difference.
POINTS OF DIFFERENCE
New Zealand made: 100%
Sustainable: our business does not decimate rainforests.
Eco-friendly: we have no chemical preservative treatments in our business.
We sell digitally: view and purchase our complete range without leaving home.
Deal direct: no middle man, no zig zag.
Finance: available for most product combinations over $300.
QUALITY ASSURANCE & WARRANTIES
All products are made to our rigorous QA standards and this attention to detail is behind why we provide product warranties of up to 20 years. Every product goes through a routine inspection program during manufacture and another at pre-shipping.
We use New Zealand timber that has been milled from trees that are up to 100 years old and seasoned for up to two years.
We apply the same rigorous QA standards to our wood fibre procurement and this is a significant element to ensuring that our warranty return rate across our product range is near nil.
SHIPPING
We offer door to door shipping across New Zealand and Australia - no matter if a kitchen block or a 10-seater table.
All products are designed to be shipped flat packed or partially assembled to minimise shipping.
Our packaging and shipping hard cases ensures the risk of damage is eliminated.
Whilst there is no reason why we cannot ship to other countries beyond Australia, wood products are normally subject to local agriculture importation regulations that should be validated prior to purchase.
COVID-19 UPDATE: All Australian shipments now require an maditory AQIS inspection on arrival with AUD$165 fee payable per shipment.
ENVIRONMENTAL COMMITMENT
We use only eco-friendly New Zealand milled timbers, our timbers do not decimate rainforests.
All our packaging is paper derivative reusable or biodegradable, we do not use plastic packaging or wrap.
CUSTOMER FINANCE
We offer all customers the option to finance their purchase through our alliance with Gilrose Finance, specialist NZ based consumer lenders.
SOCIAL MEDIA
You can also find us on FACEBOOK and INSTAGRAM links.
WEBSITE SECURITY
This website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.
When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.
PRICING
All prices are in New Zealand dollars (NZD) and include goods and services tax (GST).
Prices exclude shipping costs and this is quoted/added separately at the checkout once the delivery location is known.
ONLINE PAYMENT
Tui Creek Wood Products Ltd (TCWP) offers all customers the option to pay for products via worldwide payment facilitator PayPal.
All customers will receive 2x separate notifications by email for their purchase:
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification including shipment tracking information.
The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.
Correct address and contact number
It is the responsibility of the customer to ensure that their delivery address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.
Customer funds held in escrow
For added customer security and protection, all monies paid for purchases are held in escrow with PayPal until TCWP confirms that the goods have been shipped.
ONLINE PAYMENT SECURITY
TCWP cannot see any customer credit card details entered into PayPal, nor are they retained by either us or PayPal once a transaction is completed.
This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.
When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.
In TCWP entire history, we have had zero occurrences of compromised security with either customer's credit card details or PayPal.
ORDER CONFIRMATION
Tui Creek Wood Products Ltd (TCWP) offers all customers the option to pay for products via worldwide payment facilitator PayPal.
All customers will receive 2x separate notifications by email for their purchase:
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification (including tracking information for shipments within NZ).
The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.
Correct address and contact number
It is the responsibility of the customer to ensure that their delivery address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.
SHIPPING
New Zealand shipments
All shipments are routed within New Zealand via either Courier Post, Fastway Couriers or TIL. Which courier we use is determined by the delivery address. All New Zealand shipments include a track and trace service.
Australia shipments
All shipments are routed to Australia via Aramex Logistics and shipping is quoted once the customers delivery address is known.
COVID-19 UPDATE: All shipments now require additional AQIS inspection with AUD$165 fee payable per shipment.
Rates for combined shipments
We are happy to quote combined international shipping for multiple smaller purchases delivered to the same address. Email us to enquire, confirming the listing stock # and your delivery address. timber@tuicreek.co.nz
Pre-shipment quality checks
All products are quality checked prior to despatch. The risk of damage or loss passes to the customer at the point the courier leaves the shipment at the customers specified delivery address.
Despatch and delivery ETA
All orders are normally loaded for despatch the same day as they are received.
Whilst TCWP requires that all freight companies that it uses expedites customer deliveries without undue delay and with proper care, they are independent providers to TCWP and their service is ultimately beyond our control. Whilst TCWP can provide customers a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.
WARRANTIES
Tui Creek Wood Products Ltd ("TCWP" / "We" / "Our") will meet its obligations required under New Zealand Consumers Guarantees Act and the Fair Trading Act.
Australian Customers are covered under Australian Competition and Consumer Act.
All products are sold with the warranty published on each product listing. As a guide only:
- 5 Years on laminated products
- 10 Years on chairs, tables and garden products
- 20 Years on solid kitchen blocks
Because of the high quality of our designs and production / pre shipping quality checks, our warranty return rate is near nil. Even with products that carry a generous 10 or 20 Year warranty, these are likely to last well beyond this based on prior experience with our very first products.
REPLACEMENT COMPONENTS
Unlike cheaper imported products we also carry a full range of replacement components for all outdoor chairs and tables. These are easily unscrewed and changed out.
WARRANTY TERMS & CONDITIONS
1. The warranty period is stated on each product listing and commences from the date of purchase.
2. All warranties cover the timber’s structural integrity, fasteners and manufacturing defects.
3. Warranty exclusions:
(i) Excludes neglect, misuse, damage and normal wear and tear.
(ii) Excludes natural timber movement, checking/cracking and shrinkage. Unlike metal or plastic, timber is a natural material and will always have a degree of movement, cracking/checking and colour change over time.
(iii) Products that have Danish oil protection require a re-application at least annually.
4. Whilst outdoor chairs and tables are intended for outdoor use, the warranty does not cover items left outside indefinitely exposed to poor weather and this will also shorten the product life.
5. The PayPal receipt is your proof of purchase.
6. All warranty claims will be settled by way of either replacement, repair or refund and this decision is entirely TCWP discretion.
7. Where we supply a replacement, we require that the original product is collected prior to despatch of the replacement.
8. We require that the customer prepares the item for return shipping. This can include wrapping and fixing shipping labels.
9. Where we decide to refund the original purchase in lieu of replacement, we will pro-rata the amount refunded with the time remaining under the original warranty period.
PRODUCT RETURN & EXCHANGE
10. TCWP are happy to accept product returns for exchange where the customer has changed their mind once they have received the product.
11. Unless pre-agreed with TCWP in writing prior to purchase, we charge a 20% handling fee, plus the return freight costs. This fee is necessary to cover:
(i) Warehouse handling and pre-resale quality assurance checks.
(ii) TCWP carrying the risk for non-inspected product that we arrange to be shipped direct from you to the next customer.
12. In the unlikely event that our product representation is proven to be clearly inaccurate, TCWP will accept the goods for return and provide a full refund including paying the return freight.
RETURN & EXCHANGE CONDITIONS
13. Product must include all original packaging, tools and assembly instructions.
14. Product must be undamaged.
15. We may require that photographs to be provided to us prior to accepting a product for return or exchange.
16. Prior to issuing a refund, TCWP requires confirmation that any goods being returned have been despatched/collected.
REFUNDS ON CANCELLED PURCHASES
We will provide a refund where a customer has changed their mind after purchasing:
17. A full refund can be provided via PayPal where the refund request is made immediately after the purchase is made.
18. A refund charge of 10% will apply to any refund (applied to the total sale price including shipping charges), where the refund request is made after we have already prepared the product for despatch and booked the shipping. This covers our financial, administrative and logistics costs already incurred by us specific to a sale.
19. All refunds on returned product must be processed and paid direct into a New Zealand bank account.
20. Only international refunds will be processed back through PayPal to your credit card.
TERMS & CONDITIONS
1. General
The Terms & Conditions herein relate to the business of Tui Creek Wood Products Ltd, NZ Co. 1301969 (TCWP)
TCWP operates as a manufacturer and retailer of timber products.
TCWP will uphold its responsibilities as required by New Zealand and Australian Consumer Law.
If you have any queries regarding these Terms & Conditions, please contact us:
Tui Creek Wood Products Ltd
PO Box 503
Warkworth 0941
New Zealand
timber@tuicreek.co.nz
2. Governing Jurisdiction
These terms are governed in accordance with the laws of Auckland, New Zealand. All parties relying on these Terms and Conditions agree to submit to the laws of this jurisdiction.
3. Severance
Where any provision of these terms is deemed either void, unlawful or unenforceable, that provision may be severed from the rest without it effecting the standing of the remaining provisions.
4. Links to other websites
This website may contain links to other manufacturers websites. Any link is only for the purpose of supplementary product information on the basis of best endeavours to assist the customer. TCWP gives no warranty as to the accuracy or currency of such information provided by any third party.
5. Accuracy of information
All product information on this website is current at the time of publication, but remains subject to change without notice prior to sale. TCWP makes every effort to ensure that all information published is accurate, factual and complete. All visitors to this site must assume that any reliance of this information is at their own risk. Refer also 4.
6. Product availability
Products listed on this website are available ex stock, shipped from New Zealand.
Products that have a lead time have this status published on each respective listing.
TCWP retains the right to either add, upgrade, change or discontinue any product on this website at any time without notice.
7. Product Pricing
All pricing published includes Goods and Services Tax (GST) payable in New Zealand.
TCWP retains the right to adjust any prices published, at any time, without notice.
8. Shipping
Please refer to these Terms and Conditions outlined separately within the Shipping section.
9. Proprietary Rights & Intellectual Property
TCWP holds proprietary rights to the design of most of the products that it sells. Where we operate as a product reseller, TCWP has the authority to represent the products as it sees fit.
Information presented on this site including supplementary information provided separately to customers on application, remains proprietary to TCWP. This includes (but is not limited to): technical specifications / designs / drawings / data sheets and images.
10. Limitation of Liability
Unless required by New Zealand law, TCWP will not be held liable to the website viewer or any third party for any damages caused directly or indirectly as a result of the use of this website.
11. Indemnity
You agree to indemnify and keep indemnified TCWP from any liability or damages incurred as a result of your use of this website.
12. Payment via PayPal and credit card security
Please refer to our these terms and conditions outlined separately within the Pricing & Payment Security section.
14. Product Warranties and Returns
Please refer to our terms and conditions outlined separately within the Warranties & Returns section.
WEBSITE SECURITY
15. This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.
When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.
PRIVACY POLICY
16. TCWP remains committed to the privacy of everyone who does business with us. Any information collected from customers by TCWP, including that is provided via application forms, will be treated by TCWP as private and confidential, and will be managed with at least the same degree of security and care that TCWP manages its own confidenital information and that we would expect anyone else to manage the same information.
17. Information is collected in both hard and electronic format via the normal course of our business and this includes: general correspondence, requests for information, trading and transaction records, delivery/freight forwarding records and website analytics.
18. Whilst TCWP retains information in the interests of sound record keeping (excluding credit card details), we will never otherwise disclose, share or sell any information, personal or otherwise unless required by law, or as requested by the person or entity that the information directly relates to.
19. Whilst TCWP may add its customer details to a direct mail database, the customer will always be given a simple ‘opt out’ or 'unsubscribe' option to enable them to be quickly removed from such a list.
