About Tui Creek

FOUNDED 1998
Our business was originally established in 1998 in Christchurch, New Zealand. The business was founded on boutique sawmilling of old Macrocarpa shelter belt trees for construction and joinery timber. However after difficulties encountered whilst pursuing the remanufactured radiata pine export trade, the business was closed in 2002.

RE-LAUNCHED 2005
The business was re-launched in Warkworth, Northland in 2005 based on the original concept that was developed in Christchurch. Critically the business was recalibrated to meet our original core philosophies that was to stay out of the radiata pine and commodity based timber trade and focus on higher added value products.

TUI CREEK TODAY
The business is still based around boutique saw milling of old macrocarpa tress, but our focus is on creating innovative products having swapped the traditional bandsaws and planers for modern precision milling and laser cutting machines. A significant point of difference since our founding has been establishing ourselves in eCommerce trading, rather than selling through traditional homeware merchants, as no one can replicate our passion for the business. 

After 22 years we continue to develop innovative products and we are proud to have demonstrated success and sustainability in the original business model that we embarked on.

PROUDLY NEW ZEALAND
> New Zealand eco-friendly timbers:  We do not use imported timber at the cost of rainforests.
> New Zealand added value: Our business directly and indirectly employs 15x Kiwis.
> New Zealand products: Price is important but not everything. Our products are NZ made with creativity and quality not easily found elsewhere.

PLACES WE SHIP TO
New Zealand and Australia.
Whilst there is no reason why we cannot quote to ship to other countries, they are likely to be subject to local agriculture importation regulations that should be checked prior to purchase.

OUR POINTS OF DIFFERENCE
> Innovative products:  Our product range is not commonly found in the mainstream market.
> Quality of representation: All products can be instantly viewed online by anyone as though they are visiting our factory – you can still see exactly what you're getting.
> All products are ex stock: No surprises, if you can order the product that means it is ready to ship. We do not drop ship products that we have never seen in faraway places.
> Fast and responsive:  Our team personally answer all customer enquiries worldwide, normally within 30 minutes including weekends and public holidays.
> Proudly New Zealand: New Zealand creativity, timbers and manufacturing. Of significance this website is not a NZ front for an offshore factory.

ENVIRONMENT​AL ​​​​​​COMMITMENT
We use only eco-friendly New Zealand timbers.
Our packaging minimises the use of plastics.

NEW ZEALAND MADE
All our products are 100% New Zealand made and support local businesses.

SHIPPING
All products are designed to be shipped flat packed or semi-assembled. All shipping rates quoted are based on a door to door service.

SOCIAL MEDIA
You'll also find us on FACEBOOK and INSTAGRAM (links top right)

PRICING

All prices are in New Zealand dollars NZD and include goods and services tax (GST).

Prices exclude shipping costs and this is quoted/added separately at the checkout once the delivery location is known.

ONLINE PAYMENT

Tui Creek Wood Products Ltd (TCWP) offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers will receive 2x separate notifications by email for their purchase: 
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification including shipment tracking information.

The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.

Correct address and contact number
It is the responsibility of the customer to ensure that their shipping address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.

ONLINE PAYMENT SECURITY

TCWP cannot see any customer credit card details entered into PayPal, nor are they retained by either TCWP or PayPal once a transaction is completed.

This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.

When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.

ORDER CONFIRMATION

Tui Creek Wood Products Ltd (TCWP) offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers will receive 2x separate notifications by email for their purchase: 
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification (including tracking information for shipments within NZ).

The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.

Correct address and contact number
It is the responsibility of the customer to ensure that their shipping address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.

SHIPPING

New Zealand shipments
All shipments are routed within New Zealand via either Courier Post, Fastway Couriers or TNT. Which courier we use is determined by the delivery address. All New Zealand shipments include a track and trace service.

Australia shipments
All shipments are routed to Australia via Aramex Logistics.
Some products require the shipping to be quoted once the delivery address is known.

Rates for combined shipments
We are happy to quote combined international shipping for multiple smaller purchases delivered to the same address. Email us to enquire, confirming the listing stock # and your delivery address. timber@tuicreek.co.nz

Pre-shipment quality checks 
All products are quality checked prior to despatch. The risk of damage or loss passes to the customer at the point the courier leaves the shipment at the customers specified delivery address.

Despatch and delivery ETA
All orders are normally loaded for despatch the same day as they are received.

Whilst TCWP requires that all freight companies that it uses expedites customer deliveries without undue delay and with proper care, they are independent providers to TCWP and their service is ultimately beyond our control. Whilst TCWP can provide customers a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.

OUR OBLIGATIONS

Tui Creek Wood Products (TCWP) will meet our obligations required under New Zealand Consumer Law.

WARRANTIES

All products are sold with the warranty period published on the product listing.
Because of the high quality of our designs and production quality checks, our warranty return rate is near nil. 

WARRANTY TERMS & CONDITIONS

1. Products must be used for the purpose designed and intended. Warranties exclude misuse, damage and normal wear and tear.
2. The PayPal receipt is your proof of purchase.
3. All warranty claims will be settled by way of either replacement, repair or refund and this decision is at TCWP discretion.
4. Where we supply a replacement, we may require that the original product is collected prior to despatch of the replacement. We require that the customer prepares the item for return shipping. This can include wrapping and fixing shipping labels, prior to us arranging collection from you.
5. Where we decide to refund the original purchase instead of a replacement, we will pro-rata the amount refunded with the time remaining under the original warranty.

PRODUCT RETURN & EXCHANGE

TCWP are happy to accept product returns for exchange where the customer has changed their mind once they have received the product.

Unless pre-agreed with TCWP in writing prior to purchase, we charge a 20% handling fee + the return freight costs. 
This fee is necessary to cover: 
(i) Warehouse handling and pre-resale quality assurance checks.
(ii) TCWP carrying the risk for non-inspected product that we arrange to be shipped direct from you to the next customer. 

In the unlikely event that our product representation is proven to be clearly inaccurate, TCWP will accept the goods for return and provide a full refund including paying the return freight.

PRODUCT RETURN CONDITIONS

1. Product must be in their original packaging and be undamaged.
2. Product must include all the original assembly or installation instructions.
4. Product photographs must be provided to TCWP.
5. Prior to issuing a refund, TCWP requires confirmation that any goods being returned have been despatched/collected.

REFUNDS

We will provide a refund where a customer has changed their mind after a purchase:
1. A full refund can be provided via PayPal where the refund request is made immediately after the purchase is made.
2. A refund charge of 20% will apply (of the total sale price including shipping), where the refund request is made after we have already prepared the product for despatch and been sent the funds from PayPal. This covers our administrative and logistics costs already incurred.

All refunds on returned product must be processed and paid direct into a New Zealand bank account. 
Only international refunds will be processed back through PayPal to your credit card.

TERMS & CONDITIONS

1. General
The Terms & Conditions herein relate to the business of Tui Creek Wood Products Ltd, NZ Co. 1301969 (TCWP)

TCWP operates as an online seller of timber products.
TCWP will uphold its responsibilities as required by New Zealand Consumer Law.

If you have any queries regarding these Terms & Conditions, please feel free to contact us:
Tui Creek Wood Products Ltd
PO Box 503
Warkworth 0941
New Zealand
timber@tuicreek.co.nz

2. Governing Jurisdiction
These terms are governed in accordance with the laws of Auckland, New Zealand. All parties relying on these Terms and Conditions agree to submit to the laws of this jurisdiction.

3. Severance
Where any provision of these terms is deemed either void, unlawful or unenforceable, that provision may be severed from the rest without it effecting the standing of the remaining provisions.

4. Links to other websites
This website may contain links to other manufacturers websites. Any link is only for the purpose of supplementary product information on the basis of best endeavours to assist the customer. TCWP gives no warranty as to the accuracy or currency of such information provided by any third party.

5. Accuracy of information
All product information on this website is current at the time of publication, but remains subject to change without notice prior to sale. TCWP makes every effort to ensure that all information published is accurate, factual and complete. All visitors to this site must assume that any reliance of this information is at their own risk. Refer also 4.

6. Product availability
Products listed on this website are available ex stock, shipped from New Zealand. TCWP retains the right to either add, upgrade, change or discontinue any product on this website at any time without notice.  

7. Product Pricing
All pricing published includes Goods and Services Tax (GST) payable in New Zealand.
TCWP retains the right to adjust any prices published, at any time, without notice.

8. Delivery
Please refer to these Terms and Conditions outlined separately within the Delivery section.

9.  Proprietary Rights & Intellectual Property
TCWP holds proprietary rights to the design of most of the products that it sells. Where we operate as a reseller, TCWP has the authority to represent the products as it sees fit.  
Information contained on this site including supplementary information that is provided separately to customers on application remains proprietary to TCWP. This includes (but not limited to), technical specifications, designs, drawings, data sheets and images.

10. Limitation of Liability
Unless required by New Zealand law TCWP will not be held liable to the website viewer or any third party for any damage caused directly or indirectly as a result of the use of this website. 

11. Indemnity
You agree to indemnify and keep indemnified TCWP from any liability or damages incurred as a result of your use of this website.

12. Payment via PayPal and credit card security
Please refer to our these terms and conditions outlined separately within the Online Payment Security section.

14. Product Warranties and Returns
Please refer to our terms and conditions outlined separately within the Warranties & Returns section.  

WEBSITE SECURITY

15. This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.

When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.

PRIVACY POLICY

16. TCWP remains committed to the privacy of everyone who does business with us. Any information collected from customers by TCWP, including that completed via application forms, will be treated by TCWP as private and confidential and be managed with the at least the same degree of security and care that TCWP manages its own commercial information and would expect anyone else to manage our own information.

17. This information is collected in both hard and electronic format via the normal course of our business, including: general correspondence, requests for information, account applications, trading and transaction records, delivery/freight forwarding records and website analytics. 

18. Whilst TCWP retains information in the interests of sound record keeping (excludes credit card details), unless required by law or as requested by the person or entity that the information directly relates to, TCWP will never otherwise disclose, share or sell any information, personal or otherwise.

19. Whilst TCWP may add its customer details to a direct mail database, the customer will always be given a simple ‘opt out’ or 'unsubscribe' option to enable them to be quickly removed from such a list.