About Tui Creek


Tui Creek Wood Products was established in 1998.

We make high quality timber products - made from sustainably sourced Macrocarpa, Oregon and Eucalyptus timbers. We operate from Warkworth and we supply customers throughout New Zealand and Australia.

Because we are online our store is always open.

About Us
Pricing & Payment Security
Orders & Shipping
Warranties & Returns


Tui Creek Wood Products Ltd ("TCWP" / "We" / "Our" / "Us") will meet its obligations required under New Zealand Consumers Guarantees Act and the Fair Trading Act.

Australian Customers are covered under Australian Competition and Consumer Act.

All products are sold with the warranty published on each product listing, however as a guide we offer:

  • 5 Years on laminated kitchen boards and blocks
  • 5 Years on Radiata pine chairs (painted and oiled)
  • 10 Years on Macrocarpa chairs, tables and garden products
  • 20 Years on solid kitchen boards and blocks


We also carry a full range of spares and replacement components for all outdoor chairs and tables that are easily unscrewed and changed out.


1. The warranty period is stated on each product listing and commences from the date of purchase.
2. All warranties cover only the timber’s structural integrity, fasteners and any manufacturing defects.
3. The PayPal receipt or invoice is your proof of purchase.

4. Warranty exclusions:
(a) Excludes neglect, misuse, damage and normal wear and tear.
(b) Excludes natural timber movement, checking/cracking and shrinkage. Unlike metal or plastic, timber is a natural fibrous/hydroscopic material and any timber will always have a degree of movement, cracking/checking and colour change over time.
(c) Products that have oil protection require a re-application as recommended on the listing.
(d) Tampering or removal of of any product serial or date stamp numbers.
(e) Whilst outdoor chairs and tables are intended for outdoor use, the warranty does not cover deterioration clearly caused by the product having been neglected indefinitely in sunlight without completing the required periodic maintenance or using the weather cover.

5. All warranty claims will be settled by way of either a replacement, repair or refund, and this decision on which is entirely our discretion.

6. Where we supply a replacement, we require that the original product is collected prior to dispatch of the replacement. 
7. We require that the customer prepares the item for return shipping. This can include wrapping and fixing shipping labels.
8. Where we decide to refund the original purchase in lieu of replacement, we will pro-rata the amount refunded with the time remaining under the original warranty period.


9. In the unlikely event that our product sales representation is proven to be clearly inaccurate, we will accept the products for return and provide a full refund including paying the return freight.

10. We are happy to accommodate changes to orders prior to despatch including combined shipping on multiple purchases, where available.

11. We do not provide refunds where the customer has simply changed their mind.  We can however provide store credit to the value of the original purchase price once the product has been return shipped to us.  It is the customers responsibility to return ship the item to us undamaged prior to the credit being issued.

12. Unless the product has been custom made, we can accept return for exchange with another product where the customer has changed their mind. However unless pre-agreed with us prior to purchase, we charge a 20% return handling fee, plus the return freight costs. This fee is necessary to cover our administrative and handling costs already incurred.

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