About Tui Creek

1998 Founded

The business was originally established in 1998 in Christchurch, New Zealand. It was founded on the boutique sawmilling of old Macrocarpa shelter belt trees for construction and joinery timber.  Despite initial success the business was closed in 2002 after a founding shareholder encountered difficulties whilst the business was expanding into the Radiata pine export trade to Australia and North America.

Photos of our early days in this business can be viewed on our Facebook page. 

Re-launched

The business was re-established in Warkworth, in the beautiful winterless north.
Whilst it remained based on the original concept that was developed in Christchurch, critically the business was re-calibrated to stay out of the commodity based sawn timber trade and focus only on unique, high end, finished products.

Tui Creek today

Over 20 years since our founding we are a leading manufacturer of solid wood products sold throughout New Zealand and Australia.

The business is still based around boutique sawmilling of old Macrocarpa trees, although we have swapped the traditional bandsaws and planers for precision CNC and laser cutting machines.

Tui Creek has two manufacturing facilities, one in Auckland and one in Warkworth. 

Digital Marketing

One of the most significant developments in our history has been establishing the business digitally, instead of operating through traditional wholesale/retail resellers.

Digital marketing ensures that our unique product range is quickly, effectively and consistently represented to the highest standard possible to all customers across New Zealand and Australia.

• Our customers deal direct with the manufacturer
• Online shopping is instant and global
• Online operates in real time and 24/7
• Updates are communicated instantly
• Fast and effective search tools
• Online shopping is increasingly regulated and very reliable

We no longer sell our products through traditional big box hardware/homeware stores because critically - our focus on high quality products does not meet their lowest price market focus - and in our experience chain stores are ineffective at conveying our passion for the business.

The prudence of these changes that were made very early on has since been confirmed by the recent Covid pandemic, where traditional big box home/hardware stores were effectively forced to remain closed for the most part of two years.

Our customers are our best sales people

Don't take our word for it.  Our customers are our best salespeople and their feedback posted via the product listings and social media pages speaks for itself.  Maintaining this continuous positive customer feedback stream is a cornerstone of the business.

Our customers include: 
Residential - retail - cafes - restaurants - bars - commercial kitchens - hotels - resorts - landscape contractors - promotional custom kitchen boards.

Continuous refinement and improvement

We never rest on our laurels.  No matter how happy our customers tell us they are with their purchase, the continuous improvement of the business and the products is something that we hone every day.

Proudly 100% New Zealand Made

Tui Creek has always been headquartered in New Zealand, producing New Zealand made products.  Whilst we frequently come under pressure to run our core manufacturing offshore - Tui Creek remains committed to genuine New Zealand made products and this remains one of our cornerstone points of difference.

Our points of difference

100% New Zealand made quality solid wood products.
International, but not corporate: How our customers experience TC matters to everyone in the business.
Eco-friendly: there is no rainforest wood in our business.
Solid wood products, nor is there any MDF in our business.
We sell digitally: shop from your home, delivered to your door.
Buy direct: from the people who made it.
Unmatched warranties: up to 20 years.
We carry spare parts: normally unavailable with imported products.
Finance: available for most product combinations over $300.

Quality assurance and warranties

All products are made to our rigorous QA standards and this attention to detail is behind why we provide product warranties of up to 20 years. Every product goes through a rigorous factory inspection including pre assembly and pre-shipping.

We apply the same rigorous QA standards to our wood fibre procurement.

Shipping

We offer door to door shipping across New Zealand and Australia.
All products are partially assembled to minimise final assembly and shipping.
Our custom shipping cartons hard cases ensures the risk of damage is minimised.

Whilst there is no reason why we cannot ship to other countries beyond Australia, wood products are normally subject to local agriculture importation regulations that should be validated prior to purchase.

Enironmental commitment

We use only eco-friendly New Zealand milled timbers.
There is no imported rainforest wood in our business.
All our packaging is paper derivative reusable or biodegradable.
Unless absolutely necessary we do not buy or use any plastic packaging.

Customer finance

We offer all customers the option to finance their purchase through our alliance with Gilrose Finance, specialist NZ based consumer lenders.

Social media

You can also find us on Facebook and Instagram links.

Website security

This website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.
When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.

PRICING

All prices published includes Goods and Services Tax (GST) payable in New Zealand.
All prices exclude shipping costs and this is quoted separately at the checkout.
TCWP retains the right to change any prices published, at any time, without notice.

ONLINE PAYMENT

TCWP offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers will receive 2x separate notifications by email for their purchase: 
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification including shipment tracking information.

The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.

Correct address and contact number
It is the responsibility of the customer to ensure that their delivery address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.

Customer funds held in escrow
For added customer security and protection, all monies paid for purchases are held in escrow with PayPal until TCWP confirms that the goods have been shipped.

ONLINE PAYMENT SECURITY

TCWP cannot see any customer credit card details entered into PayPal, nor are they retained by either us or PayPal once a transaction is completed.

This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.

When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.

In TCWP entire history, we have had zero occurrences of compromised security with either customer's credit card details or PayPal.

ORDER CONFIRMATION

Tui Creek Wood Products Ltd (TCWP) offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers will receive two separate notifications by email for their purchase: 
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification (including tracking information for shipments within NZ).

The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.

Correct address and contact number
It is the responsibility of the customer to ensure that their delivery address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.

SHIPPING

New Zealand shipments
All shipments are normally routed within New Zealand via either Courier Post, Fastway/Aramex or Titus Haulage.
Which service we use is determined by the package size and delivery address.
All shipments include a full track and trace service.

Australia shipments
All shipments are routed to Australia via Aramex Logistics and shipping is quoted once the customers delivery address is known.
COVID-19 UPDATE: All shipments now require additional AQIS inspection with AUD$165 fee payable per shipment.

Rates for combined shipments
We are happy to quote combined international shipping for multiple smaller purchases delivered to the same address.
Due to the packages size and weight there is no combined shipping rates on any chairs or tables or very large kitchen boards.
To enquire about combined shipping, just emails us with the listing SKU # and your delivery address. timber@tuicreek.co.nz

Pre-shipment quality checks 
All products are quality checked prior to despatch. The risk of damage or loss passes to the customer at the point the courier leaves the shipment at the customers specified delivery address.

Despatch and delivery ETA
All orders are normally loaded for despatch the same day as they are received.

Whilst TCWP requires that all freight companies that it uses expedites customer deliveries without undue delay and with proper care, they are independent providers to TCWP and their service is ultimately beyond our control. Whilst TCWP can provide customers a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.

WARRANTIES

Tui Creek Wood Products Ltd ("TCWP" / "We" / "Our" / "Us") will meet its obligations required under New Zealand Consumers Guarantees Act and the Fair Trading Act.

Australian Customers are covered under Australian Competition and Consumer Act.

All products are sold with the warranty published on each product listing, however as a guide we offer:

• 5 Years on laminated kitchen boards and blocks
• 5 Years on Radiata pine chairs (painted and oiled)
• 10 Years on Macrocarpa chairs, tables and garden products
• 20 Years on solid kitchen boards and blocks

SPARES & REPLACEMENT COMPONENTS

We also carry a full range of spares and replacement components for all outdoor chairs and tables that are easily unscrewed and changed out.

WARRANTY TERMS & CONDITIONS

1. The warranty period is stated on each product listing and commences from the date of purchase.
2. All warranties cover only the timber’s structural integrity, fasteners and any manufacturing defects.
3. The PayPal receipt or invoice is your proof of purchase.

4. Warranty exclusions:
(a) Excludes neglect, misuse, damage and normal wear and tear.
(b) Excludes natural timber movement, checking/cracking and shrinkage. Unlike metal or plastic, timber is a natural fibrous/hydroscopic material and any timber will always have a degree of movement, cracking/checking and colour change over time.
(c) Products that have oil protection require a re-application as recommended on the listing.
(d) Tampering or removal of of any product serial or date stamp numbers.
(e) Whilst outdoor chairs and tables are intended for outdoor use, the warranty does not cover deterioration clearly caused by the product having been neglected indefinitely in sunlight without completing the required periodic maintenance or using the weather cover.

5. All warranty claims will be settled by way of either a replacement, repair or refund, and this decision on which is entirely our discretion.

6. Where we supply a replacement, we require that the original product is collected prior to dispatch of the replacement. 
7. We require that the customer prepares the item for return shipping. This can include wrapping and fixing shipping labels.
8. Where we decide to refund the original purchase in lieu of replacement, we will pro-rata the amount refunded with the time remaining under the original warranty period.

RETURNS & EXCHANGE

9. In the unlikely event that our product sales representation is proven to be clearly inaccurate, we will accept the products for return and provide a full refund including paying the return freight.

10. We are happy to accommodate changes to orders prior to despatch including combined shipping on multiple purchases, where available.

11. We do not provide refunds where the customer has simply changed their mind.  We can however provide store credit to the value of the original purchase price once the product has been return shipped to us.  It is the customers responsibility to return ship the item to us undamaged prior to the credit being issued.

12. Unless the product has been custom made, we can accept return for exchange with another product where the customer has changed their mind. However unless pre-agreed with us prior to purchase, we charge a 20% return handling fee, plus the return freight costs. This fee is necessary to cover our administrative and handling costs already incurred.

TERMS & CONDITIONS

1. General
The Terms & Conditions herein relate to the business of Tui Creek Wood Products Ltd, NZ Co. 1301969 (TCWP)

TCWP operates as a manufacturer and retailer of timber products.
TCWP will uphold its responsibilities as required by New Zealand and Australian Consumer Law.

If you have any queries regarding these Terms & Conditions, please contact us:
Tui Creek Wood Products Ltd
PO Box 503
Warkworth 0941
New Zealand
timber@tuicreek.co.nz

2. Governing Jurisdiction
These terms are governed in accordance with the laws of Auckland, New Zealand. All parties relying on these Terms and Conditions agree to submit to the laws of this jurisdiction.

3. Severance
Where any provision of these terms is deemed either void, unlawful or unenforceable, that provision may be severed from the rest without it effecting the standing of the remaining provisions.

4. Links to other websites
This website may contain links to other manufacturers websites. Any link is only for the purpose of supplementary product information on the basis of best endeavours to assist the customer. TCWP gives no warranty as to the accuracy or currency of such information provided by any third party.

5. Accuracy of information
All product information on this website is current at the time of publication, but remains subject to change without notice prior to sale. TCWP makes every effort to ensure that all information published is accurate, factual and complete. All visitors to this site must assume that any reliance of this information is at their own risk. Refer also 4.

6. Product availability
Products listed on this website are available ex stock, shipped from New Zealand.
Products that have a lead time have this status published on each respective listing. 
TCWP retains the right to either add, upgrade, change or discontinue any product on this website at any time without notice.  

7. Product Pricing
All pricing published includes Goods and Services Tax (GST) payable in New Zealand.
TCWP retains the right to change any prices published, at any time, without notice.

8. Shipping 
Please refer to these Terms and Conditions outlined separately within the Shipping section.

9.  Proprietary Rights & Intellectual Property
TCWP holds proprietary rights to the design of most of the products that it sells. Where we operate as a product reseller, TCWP has the authority to represent the products as it sees fit.

Information presented on this site including supplementary information provided separately to customers on application, remains proprietary to TCWP. This includes (but is not limited to): technical specifications / designs / drawings / data sheets and images.

10. Limitation of Liability
Unless required by New Zealand law, TCWP will not be held liable to the website viewer or any third party for any damages caused directly or indirectly as a result of the use of this website. 

11. Indemnity
You agree to indemnify and keep indemnified TCWP from any liability or damages incurred as a result of your use of this website.

12. Payment via PayPal and credit card security
Please refer to our these terms and conditions outlined separately within the Pricing & Payment Security section.

14. Product Warranties and Returns
Please refer to our terms and conditions outlined separately within the Warranties & Returns section.  

WEBSITE SECURITY

15. This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.

When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.

PRIVACY POLICY

16. TCWP remains committed to the privacy of everyone who does business with us. Any information collected from customers by TCWP, including that is provided via application forms, will be treated by TCWP as private and confidential, and will be managed with at least the same degree of security and care that TCWP manages its own confidenital information and that we would expect anyone else to manage the same information.

17. Information is collected in both hard and electronic format via the normal course of our business and this includes: general correspondence, requests for information, trading and transaction records, delivery/freight forwarding records and website analytics. 

18. Whilst TCWP retains information in the interests of sound record keeping (excluding credit card details), we will never otherwise disclose, share or sell any information, personal or otherwise unless required by law, or as requested by the person or entity that the information directly relates to.

19. Whilst TCWP may add its customer details to a direct mail database, the customer will always be given a simple ‘opt out’ or 'unsubscribe' option to enable them to be quickly removed from such a list.